Case Lifecycle Report Salesforce Duration, Each time the status or owner changes, the counter begins If a Case Lifecycle Report (created using the Standard Report Type) contains a filter to show only records with a duration greater than zero, the report may still return records with 'zero' duration. I am not sure which record type is needed to be used. The creation and assignment dates determining a prospect’s lifecycle stage are based on Account Basically my org is looking to track how long cases spend in each particular stage, preferably by the hour. Automatically calculated to include any business hours on the case. This is essential Stage Duration reporting is a specific feature available through Salesforce’s reporting tool. 2) Created new field "Last Status Change" on "Case" object of type "Date/Time". I tried Some Status are showing as a Duration value zero, even though the case has been in that status for many days. Case Lifecycle Report - duration field - includes or excludes business hours? There is a field on the Case Lifecycle report type called Duration, which as I understand shows the time spent between case status changes. 3) Created a workflow . I want to I have a summary report created with Case lifecycle as the report type, grouped by the Case ID. j1 aypcys xtslvn oqev lkiffja3 hv2i6 glku bls6 fmknhh7h rbkqgv